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Virtual Trainer Apps Privacy Policy

Last Updated: 2019-02-05

By installing our mobile application or in any way using or accessing our Services, you accept the terms and conditions of this Privacy Policy and the processing of your personal data.

Personal data controller

Responsible for the processing of your personal data is:
Virtual Trainer Apps Sweden AB
Jungmansdgatan 19E,
413 15 Göteborg, Sweden

Information about personal data we collect

When you register for Virtual Trainer Apps Services, we collect personal data from you such as: your email address, language, device specifications, first and last name.

When you continue using the Virtual Trainer Apps Services you regularly upload personal data onto
your account such as; training program.

In an ongoing effort to improve our Services, additional personal data may be collected from you. In such cases, we will notify you when the personal data collection takes place.

Our use of your personal data

Your privacy is important to us and we will only process your personal data in accordance with this
Privacy Policy and relevant personal data regulation.

Data processing necessary to provide the Services

As a part of offering the Services to you we process your personal data that you provide us with at
the time of registration, such as:
First and last name
Device identifier, i.e. information on what device, IP-address etc you use to register and log on to the Services.
As you continue to use the Services, you will regularly provide Virtual Trainer Apps with further
personal data. It follows from the nature of the Services that we must process such data that you
upload to the Services to enable the Services.

If you connect to the Services using a Third-Party Application (e.g., Apple HealthKit, Facebook) Virtual Trainer Apps will collect and use your personal information from such Third Party Applications such as your username, name, profile picture, country, hometown, email address, date of birth, gender as well as such health data that you choose to synchronize with Virtual Trainer Apps Services.

Some of the data mentioned above, collected from you and processed by Virtual Trainer Apps for
certain features of the Services, is possible for us to delete and cease processing for the future if you so require, without you having to terminate your use of the entire Services, i.e., not all data (submitted over time by you to us either directly or through third-party services) is required for you to still be able to use the Services. If you want us to cease processing certain data about you under this category, we will inform about the consequences of such cease, i.e., how it will affect your use of the features of the Services.

Customer relationship as a legal ground

It should be noted that marketing sent by Virtual Trainer Apps to you on the basis of a customer
relationship as a legal ground for processing personal data, does not require a consent. Such data will be processed and used in compliance with relevant personal data regulation.


Virtual Trainer Apps’s Services are based on a profound knowledge of best practice with regard to
health. Virtual Trainer Apps analyze the usage of the Services, in order to provide you as a user with the most relevant features of the Services as possible with regard to your personal goals. In analyzing the usage of the Services, Virtual Trainer Apps will process certain data for so-called profiling. Profiling means processing of your and other users’ personal data to analyze or predict aspects of your use of the Services, behavior and, location in reaching your health goal. The data processed will be user habits where we will track actions taken by you such as when you move between screens, press buttons and take actions on the Services.

The profiling of your data can also be used as the basis for marketing towards other new potential
customers on other platforms than the Virtual Trainer Apps Services, such as other social media
platforms. Please note that this so called look-a-like-process of recruiting new customers does not
mean that you will receive any marketing. Nor does it mean that any other third parties will gain
access to your data for any other purpose than for Virtual Trainer Apps to reach new customers, i.e. third party providers (for example social media) will only process your data on behalf of Virtual Trainer Apps as processors, see further under transfer of data below.

Virtual Trainer Apps processing of your personal data for profiling purposes as described above, does not require any consent as a legal ground to be processed. If this should be the case, i.e. if, under relevant personal data regulation, consent is required for the use as described above, you hereby give your consent to Virtual Trainer Apps using your personal data as defined above for profiling, for the purpose of improving the Services and for providing customer support.

Apple – HealthKit

Some of our Apps make use of the Apple Health App (“HealthKit”). You can choose to connect and share information with HealthKit and your HealthKit information. If you grant our Apps access to HealthKit, our Apps can add information such as calories, to HealthKit.

Your unique health data you choose to send to and from HealthKit is not accessible by Virtual Trainer Apps and is not transferred by Virtual Trainer Apps to any third parties for marketing or advertising. Our Apps cannot write data to HealthKit unless you grant access. You can remove access at any time inside the Apple Health app.

Virtual Trainer Apps is in no way responsible for the protection of any of your information that you agree to store with HealthKit, which is governed by Apple’s privacy policy and other terms. You and Apple are solely responsible for the protection of such information. Please review Apple’s applicable policies and procedures before syncing and backing up your health data and/or other information with the Health Kit.

We use Apple’s services to store certain preferences to sync across your different devices and iTunes account(s). We do not have access to the Apple HealthKit information that you share with Apple. This data may appear within our Apps on your devices, but this information is not accessible or shared with Virtual Trainer Apps.

Apple’s privacy policy can be found here

There is also further information on Apple’s approach to privacy available here

Marketing – Data processing based on consent as the legal ground

You hereby consent to Virtual Trainer Apps using all your personal data for profiling and marketing
purposes via emails, notifications, or other messages, by Virtual Trainer Apps or Virtual Trainer Apps selected business partners. Profiling will be used for marketing purposes to enable personalized and relevant offers to you, based on your preferences, see more above under Profiling.

Marketing will only be sent to you by Virtual Trainer Apps; no personal data will be transferred to
third parties for marketing purposes (other than possibly to service providers on assignment by
Virtual Trainer Apps, however these providers do not have any rights to use the data for any other
purposes than to what they have been assigned to, on behalf of Virtual Trainer Apps).

Opt-out from marketing

In case you do not want Virtual Trainer Apps to use your personal data for the purpose of marketing,
you may at any time opt-out from receiving any further messages by clicking the “unsubscribe” link
at the bottom of such a message, or by using such opt-out features as are available in the app
settings in the Services.


Virtual Trainer Apps uses cookies in order to function properly. We use both session cookies (which
expire once you close your web browser) and persistent cookies (which stay on your device for a set
period of time or until you delete them).

If your internet browser is set and configured to accept cookies, you consent to the use of cookies.

A cookie is a small text file which is created by the websites you visit and may contain information about you as a visitor. These text files are stored on your computer and, for instance, keep you from having to remember your password. Information from cookies may be used to improve the user experience and/or the Services and to target marketing campaigns and offers to our customers.

If you do not accept cookies, you can prevent cookies from being saved on your computer by
changing the settings of your web browser. You can also delete cookies which have been previously
stored. In such cases, please refer to the help section of your internet browser. If you choose not to accept cookies, you can still use our Services, but their functionality may be somewhat limited.

Rectification of personal data

You have the right to request access to and rectification or erasure of your personal data processed by Virtual Trainer Apps. If a request for rectification concerns data that is necessary for Virtual Trainer Apps to offer the Services, such requests will have the effect that your account will be terminated at Virtual Trainer Apps.

If you wish to exercise this right, please contact us at An application shall be made in writing and must be signed by you. Alternatively, you can also rectify your personal data by deleting your account via the Services.

Transfer of data

Personal data collected from you may be shared with third-party providers of Virtual Trainer Apps
that process personal data on behalf of Virtual Trainer Apps; such as server hosting providers, data storage providers, companies carrying out system and sales performance monitoring, customer
support systems- and payment service providers. These service providers will be considered
processors of your personal data.

At times, some of your personal data by may be transferred and processed to processors, as
described above, that are established in the United States or other countries (some of which will be outside the EEA). Virtual Trainer Apps will always apply safeguards to protect your personal data from unauthorized disclosure. We may also transfer your personal data in the event that our
business (or part of it) is sold, for instance as part of a merger or acquisition. In case of transfer of data to third parties that are outside of the EU or EEA and that do not offer an adequate level of data protection, Virtual Trainer Apps will apply the EU Commission’s model clauses and/or binding corporate rules, or similar instruments/mechanism, for the safeguarding of integrity and security.

In no event does Virtual Trainer Apps transfer personal data to third parties with the right for such parties to use the data other than on behalf of Virtual Trainer Apps.

Virtual Trainer Apps may further disclose your personal data in order to comply with a legal or
regulatory obligation, if we reasonably believe that this is required by law, regulation or other
legislation, or in order to protect and defend Virtual Trainer Apps, our business partners or users’ rights and interests, subject always to relevant applicable personal data regulation.


You have the right to receive your personal data which you have provided to Virtual Trainer Apps, in accordance with relevant personal data regulation, provided that such request does not adversely
affect the rights and freedoms of others.Complaints If you have any questions or complaints about our processing of your personal data, you are welcome to contact us at You also have the right to lodge a complaint with a supervisory authority.

Security of the personal data we process

The security and integrity of your personal data are important to us. In addition to complying with
applicable relevant personal data regulation, we use accepted industry standards, technologies, and
procedures, such as firewalls, security software, etc., in order to protect the integrity of your
personal data and to prevent any unauthorized access. However, no system can be 100% secure, and
despite our efforts, there is always a risk of unauthorized access to your personal data. By using our Services, you assume this risk. We also urge you to use a unique and strong password to your user account on the Virtual Trainer Apps services as well as to protect such password. You should further limit access to your computer and browser and log out after having used the Virtual Trainer Apps Services.


If you are under age 13, you are not allowed not submit any personal data through our Services.
Further, we encourage parents and legal guardians to monitor their children’s Internet use and to
help us in enforcing our Privacy Policy by instructing their children to never provide any personal
data through our Service without their permission. If you become aware that a child under the age of 13 has submitted personal data to us, please contact us at

Changes to our Privacy Policy

From time to time, it may become necessary to make changes to this Privacy Policy. Therefore, we
reserve the right to update and/or modify this Privacy Policy at any time by giving notice to you.
Please review this Privacy Policy frequently, and especially before you register an account with us. The date of the last modification is listed at the bottom of this Privacy Policy.


We will communicate with you by email and notices posted on your mobile device. If you do not wish
to receive notices on your mobile device, you can always turn off this service. Please be aware that if you unsubscribe from our mailing list you will still be receiving answers to your questions sent to our support but you will not be receiving promotional emails.

We welcome your feedback regarding our Services. If you have any questions or suggestions
regarding our Privacy Policy, please contact us at

Contact details
For further information, inquiries or assistance you may contact Virtual Trainer Apps. Customer
Service is available in ways specified on the website or in the apps. The channels for support might differ from time-to-time.
Virtual Trainer Apps Sweden AB
Jungmansdgatan 19E,
413 15 Göteborg, Sweden